Online Companies Capitalize On 1-800 Numbers

The plummeting economy has created a surge in e-commerce businesses. Services and retail options of every type can be found on the Internet. The Department of Commerce estimates there are about 10 million online businesses in the U.S. and Forbes magazine recently predicted that those numbers could increase substantially each year over the next decade.

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National Advertising

By simply placing ads with a toll free number in publications throughout the country and on websites, a small company can instantly attain national appeal, reaching millions of potential customers. This has worked for major companies--that started out very small--like 1-800-FLOWERS, AMAZON, DHL and hundreds of others.

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Why Online Companies Use 1-800 Numbers.

Of course, we expect wildly successful online companies such as Amazon and Ebay to have stellar customer relations strategies in place---and they do. These mega-companies began with very humble beginnings, used expert marketing techniques, and are now two of the most successful ecommerce businesses in the world.

While they conduct business entirely online, they still offer toll free communication to their customers with 1-800 numbers. (1-800-201-7575, Amazon; and 1-800-322-9266, Ebay)

Website sales are convenient for both businesses and consumers. But the lack of a personal connection between the company and the customer can be a huge drawback. To keep lines of communication open, online business owners must list a toll free number on their web site.

The plummeting economy has created a surge in e-commerce businesses. Services and retail options of every type can be found on the Internet. The Department of Commerce estimates there are about 10 million online businesses in the U.S. and Forbes magazine recently predicted that those numbers could increase substantially each year over the next decade.

1-800 numbers give online companies an edge over the competition by allowing customers to call a free number for information on the product. This type of personal service is key to a successful web business. Small companies should follow the lead of Amazon, Ebay and other online corporations that have 1-800 numbers for all their customers.

Email communication can sometimes be an inconvenience in a business situation—particularly with retail and service industries. Speaking directly to a company representative about the product, shipping options, and availability of the item provides a sense of security for the customer and lends legitimacy to the business.

With a 1-800 number secured by a reputable and comprehensive service provider such as Tollfreenumber.ORG, calls can be routed to any phone. A salesperson or company representative on the road will pick up the call as easily as if he is sitting in his office.