Long distance phone packages can be complicated and expensive. What time of day do my rates go up? What regions of the country can I call without incurring hefty out-of-area charges? Small businesses relying on long distance phone service risk losing valuable customers.
Consider this scenario: a customer or client is given the choice of contacting two small businesses offering similar services or products. The customer has numerous questions about the services, costs, company history, and shipping options. The conversation could be lengthy. One company has a standard phone number, which means a long distance call for this customer. The second company has a toll free number that will cost the customer nothing, no matter how long the call lasts. We can safely assume the customer will decide to reach out first to the business with the 1-800 number.
By offering a toll free number, small and mid-size business owners can connect to customers nationwide. The use of a toll free phone number extends market reach and increases the amount of potential clients who are lured by the benefit of a free call. The opportunity to attract new customers is limitless because the 800, 888, 877, and 866 numbers are not connected to a specific location.
With a 1-800 number obtained through a provider such as Tollfreenumber.ORG, a business in San Francisco can attract customers in Florida, Texas, or anywhere else. In addition, a toll free phone number provides the business with a sense of legitimacy and credibility. This is a tried-and-true marketing tool that will draw new customers and expand any business.
Toll free numbers are portable. This means if a business moves to a new location, the contact number for customers remains the same. No business owner should risk losing existing customers because they move to a new locale. Toll free service bridges any geographical gap between the company and all its customers.
So, if you want to attract customers nationwide, a toll free phone number is your best bet. Don’t lose customers over long distance charges.