The small investment that comes along with a new toll free phone number–and we mean SMALL–is nothing compared to the returns you can expect. And here is why:
Decreased Product Returns: There will be times when some customers aren’t satisfied with an order, but if they speak directly to a representative when purchasing, the rate of returns drops drastically. Customers are more prepared to buy if they speak one-on-one via a toll free phone number. If a customer is unhappy, they can call you for free and you can discuss a satisfactory resolution.
Return Customers: Customers are more likely to pick up the phone with a minor issue when they can call a toll free phone number. This creates a relationship between you and them. And that creates more business.
Customer Satisfaction: With standard service, customers are NOT happy when you put them on hold and they are paying for dead phone air. But with toll free service, the call can take as long as you need to resolve whatever issue is being discussed. A satisfied customer returns to your business.