Taking time this summer to start a new company? Three of the many ways you will build your business if you offer a toll free phone number:
Customer Satisfaction: With standard service, customers are NOT happy when you put them on hold and they are paying for dead phone air. But with toll free service, the call can take as long as you need to resolve whatever issue is being discussed. A satisfied customer returns to your business.
Decreased Returns: There will be times when some customers aren’t satisfied with an order, but if they speak to a representative when purchasing and upon receipt of the product, the rate of returns drops drastically. Customers are more prepared to buy if they speak one-on-one via a toll free phone number. If a customer is unhappy, they can call you for free and you can discuss a satisfactory resolution.
Return Customers: Customers are more likely to pick up the phone with a minor issue when they can call a toll free phone number.