More Companies Using Home-Based Customer Service Reps

Many large U.S corporations these days have started employing freelancers, working from their home-based offices, to cover all incoming customer service calls. This arrangement benefits both the employee and the company and is made easy with 1-800 numbers.

Toll free phone service from providers like Tollfreenumber.ORG allows any call to a 1-800 number to be routed to any home office or cell phone. Companies like 1-800-FLOWERS and J. CREW are employing freelance customer service representatives to handle incoming calls to their toll free lines. Customer service reps handle all aspects of inquiries from customers, just as if they are working in the main headquarters of the corporation.

The home-based employees save money on gas, childcare, and they do not have to worry about lengthy commutes. And the company benefits financially too—they need less office space and fewer in-house resources.

This type of employment arrangement works easily with toll free phone service. Calls can be forwarded to available customer service representatives at any time of day, in any time zone. And the customer never pays for the call.

This set-up can work for smaller companies too. A customer rep can work from anywhere—toll free 800, 888, 877, or 866 area codes are not tied to any geographical location. So, the company’s customer base is broad and incoming calls can be routed anywhere the toll-free-subscriber chooses.

Using home-based staff to handle customer concerns and inquiries is a growing trend, and another reason why toll free phone numbers help all types of businesses to thrive.