The use of VoIP technology has been the subject of much discussion in the past couple of years. Still, here we are in 2008 and the problems associated with VoIP don’t appear to have been solved. More specifically, sound clarity and quality, reliability, and interoperability standards are still issues for VoIP users.
VoIP was once predicted to be the upcoming premier telephone service. Some speculated that calls made over the Internet would have the best clarity and be the most reliable. But so far, this just isn’t the case. VoIP service is no better in 2008 than it was in 2007.
One of the main problems is that the Internet wasn’t designed to transmit voice data. The result has been delays, audible static build up and plenty of dropped calls. In some cases, callers can’t even make a VoIP connection at all. Even the FCC has reported on the problems with VoIP.
These substandard calls can be annoying and frustrating for customers and ultimately bad for businesses that use VoIP systems for their toll free phone service. A customer calling to check out a new business or discuss shipping options may decide not to tolerate these disruptions during a conversation and move onto to deal with a competitor.
Fiber optic technology eliminates these problems. As the use of toll free phone service expands, the popularity of fiber optics is also growing. In fact, many subscribers are now demanding fiber optics over VoIP. You should too. Deal with a service provider that exclusively uses fiber optic technology.
Simply put, fiber optics used for telecommunications is generally considered more reliable than VoIP, particularly for long distance calls, and has fewer interruptions and clearer connections.